Shipping Policy

At Xorbit EV, we aim to make the delivery of your electric bike as smooth and timely as possible. Please review our shipping policy for details on how we handle shipping, delivery times, and other related information.

1. Shipping Regions
We currently ship our electric bikes within India.If you are located outside these regions, please contact us at Xorbitev@gmail.com to discuss potential shipping options.

2. Processing Time
Orders are processed within 3 business days after payment confirmation. Once your order is processed and ready to ship, you will receive a confirmation email with tracking information.

3. Shipping Costs
Shipping costs will vary depending on your location and the size of the item(s) being shipped. Shipping fees will be calculated and displayed at checkout before you confirm your purchase.

4. Delivery Time
Estimated delivery times depend on your location and the shipping method chosen at checkout. On average, delivery times are as follows:

Domestic Shipping: **4 to 7 days
NO International Shipping:
Please note that delivery times may be affected by factors beyond our control, such as customs delays or courier issues.

5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package in real-time through the carrier’s website.

6. Damaged or Lost Items
If your package arrives damaged or is lost in transit, please contact our support team immediately at Xorbitev@gmail.com/ +91 8533012312. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Customs, Duties, and Taxes
For international orders, please note that customs, import duties, and taxes may apply. These fees are the responsibility of the customer and are not included in the product or shipping costs. We recommend checking with your local customs office for further information.

8. Incorrect Shipping Information
Please ensure that your shipping address is correct at the time of purchase. Xorbit EV is not responsible for packages shipped to an incorrect address due to customer error. If you realize there is an error, please contact us immediately to correct the shipping information before the order is dispatched.

9. Delivery Delays
While we strive to meet our delivery estimates, there may be occasional delays due to unforeseen circumstances such as extreme weather conditions, customs delays, or carrier issues. In such cases, we will keep you informed and do our best to ensure your order reaches you as soon as possible.

10. Contact Information
For any shipping inquiries or issues, feel free to reach out to our customer support team:

Email: Xorbitev@gmail.com
Phone: +91 8533012312

We are committed to ensuring a smooth and efficient shipping experience for all of our customers at Xorbit EV. Thank you for choosing us! This Shipping Policy ensures transparency regarding shipping regions, costs, and delivery times, giving your customers clear expectations when purchasing electric bikes